Success Engineer Job at Inpixon Toronto, ON
At Inpixon, we turn location data into actionable indoor intelligence. Our comprehensive intelligence platform with mapping, positioning, security, and analytics harnesses the future of the Internet of Things (IoT) now.
We are motivated by and focused on our vision to ‘do good’ with indoor data and build something that can quite literally change the world we interact with. We take pride in the way we positively impact the daily lives of our customers and continue to push the boundaries of how our platform can benefit others. Inpixon’s Indoor Intelligence solutions can:
Help people return to the office safely. Through a track and trace app, we can push out notifications to individuals, activate requests for deep sanitation, close off access to spaces, and push people into alternate work areas with greater distance between them.
Help staff and patients navigate hospitals easily. Through indoor mapping and awareness, we can direct patients from their car directly to their appointments, from registration to labs, and to waiting rooms. For nurses, we can tag equipment and supplies allowing quick access to other team members, visualizing asset movement and sending notifications.
Increase safety within schools. Through positioning and awareness, we can push out alerts in real time if an unregistered device enters the premises and fails to obtain clearance.
Manage cybersecurity. Through integration with Mobile Device Management, we can detect unauthorized devices, control applications in secured zones, and uphold best practices, security policies and compliance in government, pharmaceutical, and financial agencies managing a sensitive work environment.
Optimize resources allocation. Through any number of our product features, we manage, prioritize, and control the way spaces are used and accessed. Whether it’s staff allocation in retail space, managing temperature and electricity consumption in a workspace, we improve space utilization.
Inpixon Indoor Intelligence is continuously uncovering new ways to improve our lives.
Inpixon Indoor Intelligence ingests diverse data from IoT and third-party sensors designed to detect and position all active – cellular, wifi, Bluetooth and Ultra-wide Band – devices using a proprietary computing process ensuring anonymity. Our platform provides a complete solution to locate, track, guide and monitor everything indoors along with the plug-in architecture and open APIs that enable interoperability and seamless integration with other systems increasing the reach, flexibility and power of indoor solutions.
Inpixon is looking for a Success Engineer to act as a product champion and consultant. This is an exciting opportunity to bridge your technical experience with your client-facing ability, balance hands-on coding with customer engagement, and impact success during product implementation. You will work with customers who are building out native mobile mapping applications to integrate with our product, guiding them through implementation and deployment. You will gain insights across the company as you interact with multiple teams, products, and customers, growing your understanding of how our products are used and sharing this invaluable feedback.
Who you are
You are a Developer seeking an opportunity to work directly with customers to see the immediate impact of your efforts. Or, you may be a Tier 2 Customer Support Analyst looking for a chance to move into a more meaningful technical solutioning role. You may even be a Sales or Solution Engineer seeking an opportunity to bring IoT and real-world problem solving together. Either way, you have a passion for coding and a love of helping others. You have a natural instinct for understanding the needs of people and businesses; and an innate ability to capture the details, keep an eye on the big picture, and connect the dots. You can think strategically about linking business needs with products, and people with technology, innovating solutions quickly.
What’s in it for you
An incredible product. This is a chance to be part of a scaling company that provides intelligent solutions to help people return to work safely and to increase safety and security, through indoor navigation, analytics dashboards, cybersecurity tools, asset-tracking to geofencing. This is a product that customers need, and you will play a critical role in implementing it.
A genuine career opportunity. We are at a turning point in how indoor space is experienced, and we are growing rapidly. You will be at the forefront of an exponentially growing segment, implementing and integrating solutions that will change the world – and the way we interact with it. You will have the chance to grow into a Team Manager or Sales Engineer role.
A goal-oriented team. We are a publicly-traded company, with quarter over quarter growth over the last few years, and we aren’t slowing down any time soon. This is a chance to join us as a foundational member and critical contributor to our present, our future, our processes, and our culture – and make a tangible impact on our success.
A high growth company. You want to work at the cutting edge of IoT. We have a robust platform that has defined features and functionality, based on three pillars of indoor intelligence: maps, analytics, and positioning. We are disciplined about pouring our R&D dollars into it. Our experienced solution engineers and location technology experts have been leading the industry for more than a decade.
What you will focus on:
Successful delivery of implementation. You will consult with customers, identifying technical and business needs required to design a solution, and prototype any new approaches. You will be accountable for ensuring customer needs and requirements are fulfilled, acting as the customer advocate and championing their position with Product Development, Sales, and Marketing.
Increasing engagement through solution messaging. You will present our platform strategy, concepts, and roadmap to technical leaders within customer organizations. You will educate customers by providing technical overviews and best practice recommendations.
Collaboration. You will work remotely and onsite with strategic, enterprise class customers, establishing trusted advisor status. You will work closely with stakeholders on both sides of the implementation team, leading to increased operational efficiencies, the delivery of a unified service, and overall internal and customer success.
What do you bring?
A professional services and implementation methodology. You are a Developer or Tier 2 Technical Support Analyst with hands-on coding experience. You have a proven track record in software or technology consulting, or in system implementations. You have an engaging personality, and you can find a common language across the business and technical audiences, gaining the trust of internal and external stakeholders at any level.
An Agile team approach. You use an open mind to establish the groundwork for the tasks at hand. You have experience implementing or working within an Agile framework.
A depth of practical knowledge. You understand how developers think, and you use that knowledge to enhance our API Structure. You understand the expectations of next-generation app developers, and you are always ready to brainstorm a solution that provides easy-to-use functionality for every situation.
Why join us:
Together is better. We are one team. We recognize that people join a company, and want to be part of a team because of a shared vision, mission, and opportunity. Our mission to apply the best and latest in IoT, data analytics, and AI to every day indoor spaces is what drives our work. The people we work with are what brings us together every day.
Together we make it happen. We got this. We are all rowing in sync, in the same direction, heading towards group success and individual championing. Everyone at Inpixon is engaged with what we do, who we do it with and why we do it.
Courage is contagious. We have the courage to innovate. We are willing to take risks, try new things, fail fast and learn from our mistakes. Accountability and responsiveness guide the way we work with each other and our customers.
Balance tensions. We prioritize competing concepts to scale and grow. We are a publicly traded company with a multinational outlook that nurtures a start-up mentality. We measure outcomes not time, guided by the principle of being present and meeting goals and that provides the balance of life outside work.
If you feel you have 70% of the qualifications we are looking for and Inpixon sounds like something you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.
At Inpixon, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that diversity & inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain people from a diverse candidate pool. We welcome and encourage applications from people of all abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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About the Company
Company Location: Toronto, ON