PATIENT EXPERIENCE MANAGER – WESTON, FL Jobs in Fort Lauderdale, FL at Morrison Healthcare


Company: Morrison Healthcare

Location: Fort Lauderdale, FL

Morrison Healthcare
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison’s hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company’s comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison’s alignment with Partnership for a Healthier America’s (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare’s “Top 100 Best Places to Work in Healthcare” for the past five years, and Training Magazine’s Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

Working as a Patient Experience Manager, you will provide customer service and support to patients by soliciting feedback from them and then delivering feedback to operations staff!
Duties and Responsibilities:

Supervises financial incentives and penalties as tied to patient satisfaction performance.
Operates within budget.
Achieve Budget/Financial Responsibilities
Greets/meets patients as admitted and during stay—contacts approximately 100 patients daily.
Identifies through interviews, discussions or observations opportunities to improve inpatient experience.
Educates patients on services provided by Morrison Health Care; probes for concerns, needs, impressions of service.
Serves as department patient advocate. Advises management when conditions or practices are unsatisfactory.
Follows-up on every concern to ensure that resolution occurs and that patient perceives this resolution.
Participates in departmental patient satisfaction meetings.
Plans and delivers customer service training for hourly and supervisory staff.
Designs, implements and updates digestible data board.
Accesses, analyzes and shares patient satisfaction data with on-site team and client.
Assists department in shadowing hourly team members.
Works collaboratively with team members, supervisors and managers to improve the inpatient experience—resolving concerns, addressing special requests, providing creative “touches”.
Dispatches concerns regarding other department services to appropriate personnel.
Relates in a positive, can-do spirit to fellow team members, nursing and department personnel and visitors.
Travel to various locations within the system.
Other duties as assigned

Preferred Qualifications:

High School Graduate, GED preferred or equivalent combination of education and experience,
Bachelor’s Degree or equivalent combination of education and experience, preferred.
MS Office knowledge is vital for this role
3-4 years hospitality experience required
2-3 years experience delivering customer service training
Healthcare experience preferred
Good mentor and on the job training skills required
Excellent interpersonal skills and ability to multi-task crucial
Flexible schedule to include nights, weekends and holidays

Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Morrison Healthcare are offered many fantastic benefits.

Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)

Req ID: 1015040
Morrison Healthcare

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About Morrison Healthcare