Office Manager/Care Coordinator Jobs in Flint, MI at FirstLight Home Care
Title: Office Manager/Care Coordinator
Company: FirstLight Home Care
Location: Flint, MI
The Office Manager is responsible for all areas of Operations; human resources, intakes, clients, caregivers, and scheduling. This individual directly interfaces with clients performing service evaluations, originating service plans, scheduling and supervising care.
H.S. Diploma or GED, some college or two years related experience and/or training preferred.
Experience in home care or knowledge of the health care industry preferred.
Previous management experience.
Prior scheduling experience preferred.
Requires proficiency in computer skills including but not limited to MS Office, MS Excel and -Scheduling program.
Have a sympathetic attitude toward the care of the sick and elderly.
Ability to carry out directions, read and write.
Maturity and ability to deal effectively with the demands of the job.
Must possess and demonstrate excellent communication, leadership and organizational skills and customer service techniques.
Must perform and manage multiple responsibilities concurrently and work well under pressure.
Answers the telephone and performs Intakes.
Initiates the hiring process for caregivers including processing applications, background screening, testing, interviewing, and reference validation.
Orients caregivers and maintains current caregiver files in accordance with policies and procedures.
Records employee information such as personnel data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination date and reason.
Enters, maintains, and corrects client, employee, payroll, billing and related accounting data into the computer.
Orders and maintains office supplies, forms and equipment.
Visits prospective clients/clients after referrals are made to introduce FirstLight HomeCare.
Schedules shifts by matching caregiver qualifications and availability to client’s needs.
Supervises caregivers and completes performance appraisals for caregivers at specified intervals. Responsible for employment decisions including hiring and termination.
Understands and adheres to established FirstLight Home Care policies and procedures.
Performs initial and ongoing in-home evaluation, caregiver introductions and supervision of services.
Completes appropriate visit records in a timely manner as per FirstLight HomeCare policy.
Handles coordination of care for client services.
Reports changes in client condition to agency employees involved in client’s care.
Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
May perform continuing and on-going caregiver training.
Participate in the quality assurance reviews and evaluations of the agency’s services.