Collections Specialist

WHO WE ARE

Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies in 9 different cities through-out the Southeast, Northeast and Midwest. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members. Currently we are recruiting for experienced Collections Specialists to join the Polaris team.

OVERVIEW

The Collection Specialist is responsible for ensuring that customers are aware of delinquent balances and secures payment while maintaining good customer relations.

RESPONSIBILITIES

Review open accounts for collection efforts

Make outbound collection calls in a professional manner

Maintain and improve customer relations

Resolve client-billing problems, rescue accounts receivable delinquency, and apply good customer service in a timely manner

Identify issues attributing to account delinquency and forward issues to appropriate department

Obtain primary financial data for accounting records

Check the accuracy of business transactions

Perform data entry and administrative duties

Work in conjunction with outside collection agencies

Comply with departmental policies regarding safety, attendance, and dress code

Conduct job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Other duties as assigned; Job duties may vary depending on business needs

QUALIFICATIONS

High School diploma or equivalent required

Two (2) or more years of corporate collections work experience, including interaction with a large customer base

Knowledge of pharmacy operations systems preferred

Proficient in Sage accounting system preferred

Able to read, write, speak, and understand the English language

Able to work in a fast-paced environment

Basic computer knowledge skills required

Basic math and analytical skills

Proficient in Microsoft Word, Excel, and Outlook required

Customer Service

Good organization/Attention to detail

Reliable

Problem solver

Able to work independently

Adaptability to an ever-changing environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

May sit or stand seven (7) to ten (10) hours per day

The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently

May be necessary to work extended hours as needed

May lift and/or move up to 50 pounds

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

We provide qualifying full-time employees with 23 PTO (Paid Time Off) days annually. PTO is used for holidays, vacation, sick leave, and personal leave.

Please note we are a long-term care pharmacy open 24-hours, 7 days a week. And schedules may change as determined by the needs of the business.

BENEFITS – for full time employees

• Medical, Dental, and Vision insurance
• 401 (k) (available for Part Time & Full Time EEs)
• Company Paid Life insurance
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program